250i Privacy Policy — Your Data Protection
User privacy is a priority at 250i. This page explains how we collect, use and protect your personal information as a platform user in Malaysia.
Last updated: January 2026
1 Information We Collect
When you register or use the 250i platform, we collect certain categories of information to ensure our services run safely and smoothly for all users in Malaysia.
Account Information
- Full name, mobile number (Malaysian number) and password chosen during registration.
- Identity verification information submitted during the account verification process.
- Language preferences and account settings updated by the user.
Device & Browser Information
- Device type, operating system, mobile app version and screen resolution.
- IP address, browser type and system language settings.
- Access log data including login times, pages visited and session duration.
Payment Information
- Bank name and account number registered for processing deposits and withdrawals in Malaysian Ringgit (MYR).
- Transaction records including amounts, dates and payment methods used.
- We do not store credit card numbers or payment security details directly — all transactions are processed through secure payment gateways.
Usage Data & Cookies
We use cookies and similar tracking technologies to understand how users interact with the platform. This data is used in aggregate to improve the user experience and is not used to identify individuals personally.
2 How We Use Your Information
All information collected by 250i is used responsibly and solely for the purposes stated below. We do not sell or disclose users' personal information to external parties for commercial advertising purposes.
- Identity verification: Ensuring that only the legitimate account owner can access the account and carry out financial transactions.
- Payment processing: Verifying MYR deposits and withdrawals and resolving any transaction disputes.
- Platform improvement: Analysing usage patterns to improve the interface, platform speed and most frequently used features.
- Customer support: Enabling the 250i support team to assist users with technical issues, account enquiries and promotional information.
- Legal compliance: Meeting reporting and compliance requirements mandated by applicable Malaysian law.
- Important communications: Sending account-related notifications, security updates and policy change information via the registered phone number.
3 Cookies & Session Tracking
The 250i platform uses cookies to keep your login session active and secure throughout your time on the platform. Without session cookies, you would need to log in again each time you navigate to a new page.
We use two main categories of cookies:
- Essential session cookies: Required for core platform functions such as login authentication, bet slip management and account security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Helps us understand which pages are visited most, how long users spend on the platform and where users encounter difficulties. This data is collected anonymously.
You can manage cookie settings through your device's browser settings. However, disabling all cookies may affect your overall experience on the platform. For more information on cookie controls, please refer to your browser's documentation.
Note: The 250i mobile app uses local storage on your device to save session settings. This data is not shared with third parties and is used solely to improve app performance.
4 Data Storage & Security
250i uses SSL (Secure Sockets Layer) encryption for all communication between users' devices and our servers. This means all transmitted data — including login credentials, transaction details and account information — is encrypted and cannot be intercepted by third parties in transit.
User data is stored on servers protected by strict access controls. Only specifically authorised 250i personnel may access user data, and all such access is regularly audited.
Data retention periods are as follows:
- Active account data is retained for as long as the account remains active.
- Transaction records are retained for a minimum of seven years in accordance with financial compliance requirements.
- Activity log data is retained for 90 days before being automatically deleted.
- Following account closure, personal data is retained for 30 days before being permanently deleted unless otherwise required by law.
5 Data Sharing & User Rights
Third-Party Sharing
250i does not sell, rent or share users' personal information with third parties for commercial purposes. Data sharing only occurs in the following limited circumstances:
- To approved payment service providers for processing MYR deposits and withdrawals.
- To the relevant authorities when required by Malaysian law or court order.
- To technical service providers involved in platform operations, subject to binding confidentiality agreements.
User Rights Over Personal Data
As a 250i platform user, you have the following rights regarding your personal data:
- Access rights: You may request a copy of the personal data we hold about you at any time.
- Right to rectification: If the information we hold is inaccurate or out of date, you have the right to request an immediate correction.
- Right to erasure: You may request deletion of your personal data following account closure, subject to record retention obligations prescribed by law.
- Right to object: You may object to the processing of your data for specific purposes such as direct marketing.
To submit any request relating to the rights above, please contact our support team. Requests will be processed within a reasonable timeframe and we will respond within 14 business days.
6 Policy Changes & How to Contact Us
250i reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or current industry practices. Whenever a material change occurs, we will update the "Last updated" date at the top of this page.
Users are encouraged to review this Privacy Policy page periodically. Continued use of the 250i platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
Contact Our Privacy Team
For any enquiries, data access requests or privacy-related complaints, please reach us at:
Email: [email protected]
You may also refer to FAQ page for answers to the most frequently asked questions about your account and data security.
Your Data, Your Control
Register for a 250i account with confidence — our platform is built with data security as a priority for all users in Malaysia.